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Note: Many of these terms might be owned and mastered by other efforts (e.g., IT Service Management owns the definition of a Service Offering) and may be duplicated in other glossaries (cf. ITSM Glossary). To create a new term, create a child page using the "EA Glossary Term Template" template. Title the page with the term and put the short definition in the excerpt area.  Please start draft terms with the word "Draft" at the beginning of the excerpt.

Assignment Group

An Assignment Group is a group of team members who actively work records in UW Connect to provide service to customers.


(Legacy Term) Basic Product or Service Element. Old term that was implemented with the results of the WTC cost study and is now being phased out. Service Element has replaced BPSE.

Business Service

A UW-IT Business Service is a grouping of multiple UW-IT Service Offerings and other Service Elements that benefit from being treated and managed as a cohesive group.

Business Service Owner

A UW-IT Business Service Owner (BSO) reports to the UW-IT Vice President and CIO, and is accountable for the responsibilities listed below. S/he leads a team of Service Offering Owners who oversee, manage and deliver the Service Offerings within the Business Service.

Cost Center

The basic financial grouping of who spent money. Cost Centers represent departments or areas of budget responsibility. For the University of Washington, Cost Centers are generally associated with a  budget number.

Cost Pool

The basic financial groupings of cost data. Cost Pools are specific to an organization and involve business decisions regarding how to map financial data.

Evaluate Status (E)

(Draft) The Evaluate Status (E) means that the work is lower priority than a "P" status and/or there is not enough knowledge at the PRB to make a decision one way or another about the effort. It is a "carry on if you have the cycles and resources" status. It also means "go do more work and come back in the future if we ask you to".

IT Resource Towers

IT Resource Towers (ITRT) are functional IT groupings that can be used to benchmark to industry. Synonymous with Service Category.

  • IT Resource Sub-TowersIT Resource Sub-Towers are used to gain visibility into specific functions within a tower. see IT Resource Towers

Line of Business (LOB)

(Legacy Term) (DRAFT) Concept used to group services for purposes of reporting, monitoring and accumulating surplus or deficit data fro rate setting purposes.  It is synonymous with Business Service, which is the preferred term.

Object (Expense) Codes

Object codes are six-digit numbers that are used to categorize actual expenses, budgeted amounts for expenses, and encumbrances, into categories that describe the nature of the goods or services purchased.

  • Major Object CodesThe first two digits of the Object Code that represents the major groupings of expenditures. See Object (Expense) Codes
  • Sub-object CodesThe second two digits of the Object Code provide more detail within major categories.  See Object (Expense) Codes
  • Sub-sub-object CodeThe last two digits of the 6 digit Object Code provide more detail within major categories, and are not defined at the UW level but are intended for use by schools and departments where they desire a more detailed level of tracking. See Object (Expense) Codes

Ops Status (O)

(Draft) The Ops Status (O) is applied to Business Cases and Project Charters to signify that the work should be considered part of on-going operations for the group and does not need to be chartered and reviewed by the PRB. The work is neither approved or denied. It has been reclassified and it is up to the group and their resource management practices to prioritize, staff and oversee.

Option Code

A 3 digit financial code that is a component of  UW “Project Cost Accounting (PCA)” coding system.  PCA code includes three components that may be used by organizations:  Task, Option, and Project.  All UW financial systems must be PCA compliant, meaning we need to be receive and pass PCA codes to/from other parts of the UW as we bill or receive billing. 

Proceed Status (P)

(Draft) Proceed Status (P) is given to Business Cases and Project Charters that are approved to continue with their work as defined by their scope, resources and outcomes without changes or refactoring. Business Cases and Projects Charters with the P status are also considered to be higher priority work that should go forward.


A service offering or a system.


A program is a group of related projects managed in a coordinated manner to obtain benefits not available from managing them individually.


(DRAFT) A temporary endeavor undertaken to achieve a specific business outcome, creating a unique product, service or result.  A project may be sequenced or grouped with closely related projects within a Program. Each project has a life cycle that typically includes specific project phases:  initiation, planning, execution, and closure.

Refactor Status (R)

(Draft) The Refactor Status (R) is assigned to Business Cases or Project Charters that need to rework their scope, resources, goals or timelines. Usually, this is assigned where the resources or timeline needs to reduced.

Service Catalog Entry

A Service Catalog Entry is a single entry in the published Service Catalog. A Service Catalog Entry's goal is to help consumers find the appropriate Service Offering.

Service Category

A Service Category is a functional IT grouping that can be used to benchmark to industry. Synonymous with IT Resource Tower.

Service Choice

A Service Choice is a required selection that must be made in order to complete an order. You must chose one but only one of several options.

Service Element

A Service Element is a construct to help manage service costing. It also bridges financial tracking and configuration management.

Service Feature

A Service Feature is a selection that you may make when ordering a service. A Service Feature is an optional selection. You may chose zero, one or more service features.

Service ID

The Service ID is the unique key that identifies each unique service entry. It is created and managed by the Service Management Tool (ServiceNow).

Service Offering

A UW-IT Service Offering is a means of delivering value to our customers by facilitating outcomes they want to achieve without the ownership of specific costs and risks. It involves a provider offering to perform tasks/activities to a certain specification and a customer willing to accept the Service as is, or to request and specify a modification. Additionally, it includes these attributes:


zzExample Draft Glossary Term

Draft: This is an example of a draft glossary term





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