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Introduction

The user experience is an important part of most solutions, whether the solution includes an application, business process, or both. Solutions that are designed for a great user experience are more likely to be fully adopted and deliver the most value.

A variety of methods exists for understanding and designing for the user experience in the fields of Design Thinking, User- or Human-Centered Design, and User Experience Design. A common starting point is some form of user experience mapping, which gathers information about how users experience the current state, the context they are working in, and how they feel about the current solution. This information helps generate ideas for the future state and ultimately drives design of a better solution.

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