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v3.0, published 2/28/2019
v2.0, published 2/28/2018, updates 1/4/2019

Strategy Statement: Design, operate and promote cost-effective and agile computing and storage infrastructure to meet increasing customer needs.

Vision: Provide quality, cost-effective computing and storage services that eliminate the need for customers to own and operate their own infrastructure.

DriversInitiativesOutcomes
  • Increasing support costs and complexity of tape-based technology; Aging mainframe tape infrastructure near end of life
  • Increasing support costs and complexity of multiple storage products and vendors providing similar functionality
  • Increasing support/complexity costs of Samba-based storage technology
  • Rapid decline in storage prices; rapid increase in storage density and capacities
  • Cost savings and efficiency drives demand and increases economies of scale
  • Climate Action Policy, limits customer server room expansion
  • TAP Program, encourages departments to adopt central services
  • Tierpoint lease and support costs
  • (Current) Explore cloud-tiering appliances to replace tape technologies
  • (Current) OpenStack private cloud
  • (Current) Leverage TAP infrastructure and funds
  • (Current) Standard Windows File Service (WFS)
  • (Planned) Refactor and consolidate storage service offerings

  • (Planned) Explore disk-based mainframe solutions to replace tape technologies
  • (Future) Explore alternate on-premise and cloud-based file service solutions
  • (Future) Explore cloud-based DR solutions

 Improved Efficiency of IT Operations (Manage Cost)

  • Customers can get cost-effective computing and storage services
  • Customers have usage based cost models
  • Increased use of shared infrastructure; economies of scale
  • Increased computing density maximizes investment in local data centers and reduces costs
  • Reduced dependency on the Tierpoint data center
  • Retirement of key ITI staff members
  • Increasing data compliance needs, concerns and awareness
  • Security threats are growing; customers expect more protection
  • Increasing business continuity needs; compute and storage is increasingly mission critical
  • Admin applications are migrating off central legacy platforms
  • (Current) Identify future staffing needs, plan and coordinate cross-training, transition planning, skill development, hiring, recruiting and staff on-boarding
  • (Current) Improve mainframe monitoring and alerting
  • (Current) Monitor mainframe vendor security enhancements (SMB3 support, IPv4 IPSec).
  • (Planned) Explore cloud-based SIEM (Security Information and Event Management) platforms, log analytics and automation
  • (Planned) High security workstation offering

Reduced Enterprise Risk (Manage Risk)

  • Services are staffed to provide a continuous high level of availability
  • Services provide encryption in-transit and at-rest
  • Services provide compliance audit and reporting features and capabilities
  • Customers with higher risk workstations have adequate services options to meet their needs
  • Increasing public cloud adoption
  • The need to constantly evaluate and realign service offerings due to rapid changes in technology
  • Increasing support/complexity costs of maintaining and managing six database platforms (Oracle RDBMS, Oracle MySQL, PostgreSQL, IBM Informix, Microsoft SQL Server and Unisys DMSII)
  • (Current) OpenStack private cloud
  • (Current) Develop Container-based, cloud native reference architecture
  • (Current) Reduce supported database platforms from six to four (contain Informix and Oracle RDBMS)
  • (Planned) Develop reference architectures (ie: serverless) in tandem with application developers
  • (Future) Database as a Service

Increased IT Agility/Flexibility

  • On-premises platforms and infrastructure increasingly replaced by public cloud offerings to increase resiliency, create elasticity, and potentially reduced costs
  • Increase DBA staff capacity and reduce maintenance and support backlog
  • More mature ITSM service design process that encourages re-use of computing and storage reference architectures
  • Build infrastructure that reflects reference architectures that support developer needs


Contributors: Brad Greer, David Cox, Alan Lechtenberg, Liz Runkle, Scott Hansen, Brian Arkills