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v1.1 published 3/14/2017 

Strategy Statement: Technology Business Continuity enables UW-IT to anticipate, prepare for, respond to, and recover from emergency events and sudden disruptions so that its services and technology are available based on the business needs of the UW.

Vision: Operational resiliency where our people and services are there for our customers when they need them. And where our customers know what to expect after a disaster.

DriversInitiativesOutcomes

UW-IT services, infrastructure, and systems are critical to the UW’s response to numerous risks and hazards, most notably earthquakes, that could happen at any time.

Current: Enhance Business Continuity Management and Disaster Recovery Management programs. Continue to develop plans. Continue to provide analysis to UW-IT Resiliency Oversight Group.

 

Enterprise risk is understood and resiliency initiatives are based on shared understanding of risks.

UW-IT services and technology are resilient and aligned with business needs and risk analysis.

UW-IT is better positioned to provide consulting and support regarding resiliency to distributed IT.

Maintaining and enhancing a healthy and safe work environment is a core UW value, and people are the most important part of emergency response and recovery.

Current: Enhance Safety and Staff Preparedness program. Continue to develop plans. Align life safety activities and initiatives within resiliency framework. Enhance UW Crisis Communication. Maintain UW Health and Safety applications.

UW maintains a healthy and safe work environment.

UW-IT staff survive and thrive and are able to quickly respond to and help recover from disasters and emergency events.

The UW business needs that drive IT resiliency are constantly changing and evolving, including more emphasis on mobility and 24/7/365 availability.

Current: Support and participate in UW Emergency Management's Business, Academic, and Research Continuity program; better understand UW needs.

Future: Support re-establishment of a UW-wide business continuity program. Implement an integrated planning tool. Develop resiliency strategies based on cloud technologies.

UW continually analyzes business processes enterprise-wide to provide maximum tolerable downtime (MDT) information.

UW-IT provides services and technology based on MTD and other business needs.

UW-IT provides expert consultation and enables services for resilient cloud computing solutions.

The UW’s IT environment is a complex web of technical inter-dependencies, making it difficult for stakeholders to set realistic expectations about performance and availability of IT after disasters and disruptions.

Current: Enhance the Technology Dependency Analysis Tool (TDAT). Develop IT Service Continuity Management and Business Continuity Management processes. Design new services for resiliency.

Future: Further enhance TDAT to tie together technology and service dependencies.

The complex IT environment can be assessed based on resiliency requirements. Stakeholders and customers have tools to better understand technical dependencies and business requirements.

UW-IT effectively communicates about resiliency of its services and technology after a disaster.

UW units and research grants are subject to compliance requirements for resiliency.Future: Implement an integrated business continuity/disaster recovery planning tool.

UW community can easily create resiliency plans to meet compliance requirements.

Contributors: Andy Ward