v1.1 published 3/14/2017
Strategy Statement: Technology Business Continuity enables UW-IT to anticipate, prepare for, respond to, and recover from emergency events and sudden disruptions so that its services and technology are available based on the business needs of the UW. Vision: Operational resiliency where our people and services are there for our customers when they need them. And where our customers know what to expect after a disaster. | ||
| Drivers | Initiatives | Outcomes |
|---|---|---|
UW-IT services, infrastructure, and systems are critical to the UW’s response to numerous risks and hazards, most notably earthquakes, that could happen at any time. | Current: Enhance Business Continuity Management and Disaster Recovery Management programs. Continue to develop plans. Continue to provide analysis to UW-IT Resiliency Oversight Group.
| Enterprise risk is understood and resiliency initiatives are based on shared understanding of risks. UW-IT services and technology are resilient and aligned with business needs and risk analysis. UW-IT is better positioned to provide consulting and support regarding resiliency to distributed IT. |
| Maintaining and enhancing a healthy and safe work environment is a core UW value, and people are the most important part of emergency response and recovery. | Current: Enhance Safety and Staff Preparedness program. Continue to develop plans. Align life safety activities and initiatives within resiliency framework. Enhance UW Crisis Communication. Maintain UW Health and Safety applications. | UW maintains a healthy and safe work environment. UW-IT staff survive and thrive and are able to quickly respond to and help recover from disasters and emergency events. |
| The UW business needs that drive IT resiliency are constantly changing and evolving, including more emphasis on mobility and 24/7/365 availability. | Current: Support and participate in UW Emergency Management's Business, Academic, and Research Continuity program; better understand UW needs. Future: Support re-establishment of a UW-wide business continuity program. Implement an integrated planning tool. Develop resiliency strategies based on cloud technologies. | UW continually analyzes business processes enterprise-wide to provide maximum tolerable downtime (MDT) information. UW-IT provides services and technology based on MTD and other business needs. UW-IT provides expert consultation and enables services for resilient cloud computing solutions. |
| The UW’s IT environment is a complex web of technical inter-dependencies, making it difficult for stakeholders to set realistic expectations about performance and availability of IT after disasters and disruptions. | Current: Enhance the Technology Dependency Analysis Tool (TDAT). Develop IT Service Continuity Management and Business Continuity Management processes. Design new services for resiliency. Future: Further enhance TDAT to tie together technology and service dependencies. | The complex IT environment can be assessed based on resiliency requirements. Stakeholders and customers have tools to better understand technical dependencies and business requirements. UW-IT effectively communicates about resiliency of its services and technology after a disaster. |
| UW units and research grants are subject to compliance requirements for resiliency. | Future: Implement an integrated business continuity/disaster recovery planning tool. | UW community can easily create resiliency plans to meet compliance requirements. |
Contributors: Andy Ward