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Business Services

Participants will work on strategies for (IT Connect names are shown in parenthesis):

  1. Classroom Technologies (Classroom Technology)
  2. Computing and Storage (Computing and Storage)
  3. Customer Experience Management - proposed Business Service - draft 1 and draft 2 (UW-IT Customer Experience)
  4. Email, Calendaring and Collaboration (Productivity Suite)
  5. Enterprise Data and Analytics
  6. Research Computing (High Performance Computing, Cloud and Data Solutions, Research Cyberinfrastructure)
  7. SoaP Service Management - Retired (see v2) (UW-IT Service Management)
  8. Student Administrative Systems (Student Systems)


Location:  Haggett Hall - Cascade Room

Time:  9AM to 4PM - Lunch Provided

Registration Required:  See Registration Form - coming soon

Agenda for the Day




9:00 - 9:30

Why a Strategy Management Practice?

  • Activity: Table Talk

9:30 - 10:00

What is the New Practice?

How do you apply it?

  • Activity: Draft a UW Strategy on a Page

  • Artifact: A Strategy on a Page




10:30 to Noon

Applying the Practice (Doing)

  • Activities: Draft drivers; Draft outcomes; Draft initiatives

  • Artifact: A Strategy on a Page

Noon to 1PM



1:00 - 2:00

Compelling Stories

  • Activity: Draft a Compelling Story

  • Artifact: A Story




2:15 - 2:45

Show and Tell

  • Activity: Share compelling stories

2:45 - 3:15

Feedback on the Practice

  • Activity: + - ? !


Sustaining the Practice -- Next Steps

  • Activity: Storyboard Using Your Strategy