Telecommunications

• Disruptive change - evolution of VoIP

Current (FY19)

• Migrate to SIP protocol: Endpoints and trunks
• Migrate South Lake Union to SIP retiring Blue Network
• Investigate replacement of Call Center support equipment with Call Center as a Service

Planned (FY20)

• Research opportunities for self-service
• Complete migration of PSTN trunk from TDM to SIP
• Refresh media-gateways
• Migrate remaining H323 phones to SIP

Future

• Access to cloud-based offerings
• Reduced hardware (gateways) and associated maintenance costs
• Converge network infrastructure
• Improved audio quality and fax completion
• Retire hardware (G650) - entering end of support and no know longer receiving updates
• Retire AudioCodes high-capacity media-gateway
• Fully retire legacy telecom backbone, "Blue Network"
• Move to single supported VoIP phone protocol
• Define next supported model of VoIP phone (current 9611G is end of sale)

• Disruptive change - hyper-convergence

Current (FY19)

• Implement hyper-converged server infrastructure

Planned (FY20)

• Investigate hyper-convergence for DR site or extension to cloud
• Add additional node to clusters ADS and Tower DC

Future

• Renew maintenance contract for remaining life of hardware

• Reduced data center footprint
  • Reduced monthly overhead cost for data centers
  • Reduced utility requirements (cooling, electricity)
• Refresh telecom server infrastructure
• Applications refresh for continued supportability, and/or more to cloud offerings
  • Bring applications up to current release of existing products; or
  • Replace with open sourced products; or
  • Migrate to cloud services
• Continued movement toward software-based communications
• Implement Avaya media server

• Disruptive change - cloud offerings

Current (FY19)

• Refresh adjunct applications with cloud offerings, open source application, or off the shelf products
• Research cloud-based call center products

Planned (FY20)

• Refresh current IVR solution utilizing a mixture of current systems, open source, and cloud
• Refresh current call reporting solution (CMS)

Future

• Continued comparison of cloud offerings vs. open source vs. off the shelf products

• Best of breed product selection
• Add functionality that would be costly to implement on-site
• Compare upgraded version of current product with third-party offerings

• Reduce/stabilize business service costs

Current (FY19)

• Continue migration from vendor-specific protocols to open source protocols (SIP) to mitigate vendor reliance
• Competitive procurement of bulk rate long distance
• Replace existing DC power systems

Planned (FY20)

• Seek new vendor/service provider relations due to ConvergeOne acquisition spree

Future

• Publish RFP for maintenance contract to cover existing Avaya equipment and maintenance
• Continued comparison of cloud offerings vs. open source vs. current production model

• Reduce long distance telecommunications costs by contracting services across multiple providers
• Provide increased service functionality while maintaining existing tariff rates
• Implement AC/DC rectifiers to reduce expenses associated with DC power system maintenance
• Increase vendor purchasing leverage

• Increased Reliability And Availability of Open-Sourced Solutions

Current (FY19)

• Open source project underway to investigate use of various open sourced products for use across the various telecommunications systems

Planned (FY20)

• Continued research of asterisk (open source) based communications system in parallel with existing vendor-provided technology

Future

• Continued comparison of cloud offerings vs. open source vs. current production model

• Reduced cost
• Change to operational support -
  • Support of multiple core systems (alternate SIP registration)
  • Improved supportable from less complex adjunct application (e.g. conference server - moved from 6 virtual servers to 2)

• PSTN refresh

Current (FY19)

• PSTN trunk rework (multi year effort)
  • Consolidate PSTN services and trunk groups
• Implement ITSPs
  • CenturyLink
  • Allstream (formerly Integra)

Planned (FY20)

• Migrate Magna5 service to SIP trunks
• Implementation of ITSP long distance
• Investigate SIP access in various failover scenarios

Future

• Rightsized PSTN connectivity
• Reduced monthly cost
• Seamless failover design with duplication of services
• Less complex PSTN connectivity
  • Primary / Backup trunk design
• Leverage IP redundancy over circuit redundancy