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CrashPlan has been zapping individuals hard drive space on their systems. Below you will find the solution. 

Step-by-step guide

  1. Open the Code42 app.
  2. If necessary, sign in to your account.
  3. Open Code42 Commands using one of the following methods: 

    • Version 8.6 and later: Double-click the Code42 logo in the upper-left corner.
    • All versions: Enter the keyboard shortcut for your operating system:
      • Windows: Ctrl+Shift+C
      • Mac: Option+Command+C
      • Linux: Ctrl+Shift+C
  4. Enter the following command and press Enter: deauthorize
    The Code42 app closes.
  5. Open the Code42 app and sign in. The cache is rebuilt after signing in.