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Finance IT Operations is composed of three services: 

  1. Help Desk (Tech Support)
  2. Infrastructure Operations
  3. Information Security

Below is a small breakdown of areas of responsibility for each service. 

Help Desk (Tech Support)

  • End User Devices
  • End User Software
  • Email
  • Onboarding/Offboarding
  • Logistics

Infrastructure Operations

  • Servers
  • File Shares
  • Delegated OU
  • Conference Rooms / Audio Visual
  • SharePoint

Information Security

  • Security & Risk Management
  • Identity & Access Management (Permissions)
  • Security Assessment & Testing

Documentation Locations: 

  1. Here (
  2. SharePoint
  3. GitHub

My ultimate goal is to see the wiki used strictly for technical documentation. All items that are intended for customers should be polished and published to our SharePoint. GitHub is mostly for source control, however, IaaC or PowerShell DSC code acts as a form of documentation in and of itself.