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What is UW NetID Support?

UW NetID Support is a tool that allows computing support staff on the UW campus to view basic UW NetID settings, manage delegated OU permissions and manage UWWI settings for individuals who have authorized their support org.

How does it work?

As a Computing Support Org you create a workflow for the people you support to authorize access for your computing support org. Once they have authorized your Computing Support Org, computing support staff can use UW NetID Support to access basic UW NetID settings and manage the User's UWWI attributes.

Support Dashboard

To use this tool, start by navigating to the following page:

https://uwnetid.washington.edu/support/?dashboard

This page contains information about your Support Org and lists all of the MI Delegated OUs that your support org manages. You can choose to edit the settings for the Support Org or any of the Delegated OUs by clicking the 'edit' button next to the title. More detail about the fields and what they do is included below. Unless otherwise noted, all fields are editable by the computing support staff in the Computing Support Staff list.

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To add a user to one of the user lists you'll need to type their UW NetID into the respective text box and click 'Save' when ready. To remove a user that has already been added, check the box next to their name in the list of users above the text box and click 'Save' to update. The changes should be represented on the page immediately after saving.

Support Org Information

DescriptionNotes
NameThe display name of your Support Org 
Short NameThe NetID of your Support OrgNot editable once created
DescriptionShort description of your support org that will help users understand who you are 
Responsible PartyUsually the computing director, the person responsible for the Support OrgTo change this, contact help@uw.edu
Computing Support StaffList of staff members that are part of your Support Org 
Support Email AddressHow your users should contact you for help 
Support Phone NumberHow your users should contact you for help 
Support Web SiteWhere your users can find information about your Support Org 
Admin ID ExceptionsIf you have a non-employee who needs to get an administrative UW NetID (wadm_ or sadm_ account) you can add them to this list.Once added, they can request the account on their own Manage UW NetID Resources page.

Delegated OU Information

DescriptionNotes
OU AdminsList of "sadm" Admin UW NetIDs for individuals who are responsible for managing your Active Directory delegated OU. Must include 2 or more UW NetIDs. To add UW NetIDs which are not "sadm" Admin UW NetIDs, open a request to Microsoft Infrastructure.
Group Policy AdminsList of "sadm" Admin UW NetIDs for individuals who are responsible for managing your Active Directory group policy objects. Must include 2 or more UW NetIDs. Usually is the same as OU Admins. To add UW NetIDs which are not "sadm" Admin UW NetIDs, open a request to Microsoft Infrastructure.
Computer JoinersList of "sadm" Admin UW NetIDs for individuals who are responsible for adding computers to your Active Directory delegated OU. Must include 2 or more UW NetIDs. To add UW NetIDs which are not "sadm" Admin UW NetIDs, open a request to Microsoft Infrastructure.
OU ContactsList of Personal UW NetIDs for individuals who are responsible for managing your Active Directory delegated OU. Must include 2 or more UW NetIDs. Usually is the same as OU Admins, except personal UW NetIDs.
DFS AdminsList of "sadm" Admin UW NetIDs for individuals who are responsible for managing your DFS namespace. Must include 2 or more UW NetIDs. To add UW NetIDs which are not "sadm" Admin UW NetIDs, open a request to Microsoft Infrastructure.

Individual User Support Settings

To view the basic UW NetID settings for a user that you manage you have a few options. You can select their UW NetID from the dropdown menu in the top-right corner of the page under the heading Support UW NetID, you can type their UW NetID into the box under the Support UW NetID heading and click the Go button, or you can click on the Supported UW NetIDs tab on the left-hand side of the page and click on the UW NetID that you'd like to manage. Once you navigate to the individual user you would like to support you will be able to view basic settings, NETID Domain Settings, Computing Services, and Disk Services.

The NETID Domain Settings tab allows you to customize many Microsoft Infrastructure settings as needed. To do this, click the 'edit' button next to the title. Then, edit the fields as desired and click the 'Save' button.

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Not all fields on the NETID Domain Settings page are editable from this tool.

The Computing Services tab lists the computing services for that user. It is for viewing reference only and must be modified by the user if changes are needed.

The Disk Services tab allows you to modify disk space for a user. You can change their storage options by clicking on the 'change' link next to the Disk and selecting the desired disk space and budget number (if applicable). Unfortunately, you cannot view the billing history from this tool. Instead, you will need to contact the budget administrator to see the billing history for specific budget numbers.

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You can also access the disks page from the individual user's base support page (the tab titled Support UW NetID) by clicking on the 'Need more space?' link.

How do I establish a Computing Support Org?

To request a Computing Support Org send mail to help@uw.edu with the following information:

Subject: New Computing Support Org

I would like to request the following new Computing Support Org:

  Name:                    _Department Name_
  UW NetID:                _Desired UW NetID_
  Responsible Party:       _UW NetID of your department's computing director_
  Computing Support Staff: _UW NetIDs of support staff authorized to use this tool_
  Description:             _Description of your support group_
  Support Email Address:   _Support org email address_
  Phone Number:            _Support org phone number_
  Web Page:                _Support org web page_
  Delegated OUs:           _A list of the delegated OUs your support org has_

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The UW NetID can be a shared UW NetID you already own or a new one. The name for the UW NetID must follow the same rules as any other shared departmental UW NetID.

How does someone authorize your Computing Support Org?

To authorize your Computing Support Org an individual should be directed to:

    uwnetid.washington.edu/manage/?add_org=UW NetID

where UW NetID is the shortname/ UW NetID of your support org.

It is up to you to determine how to distribute this information to your supported staff, whether it's to send email or post it on a "getting started" web page.

How do I know who is in the Computing Support Staff or has chosen my Support Org?

 Computing Support Staff for the Support Org can use the UW NetID Support tool to access this information. You can also access this information via the Groups Service by viewing the membership of:

  • u_netid_<support org>_support-staff for Computing Support Staff
  • u_netid_<support org>_auth-for-support for UW NetIDs which recognize this Support Org as supporting them.
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