Skip to end of metadata
Go to start of metadata

Here are some tools for getting help when using Jira:

What you want to do

Action

What will happen

Create a new project

fill out the Project Request Form

Creates a ticket in the Applications Engineering queue and a Jira Administrator will set up your project for you.

Request customization to an existing project

send an email to help@uw.edu

Creates a ticket in the Applications Engineering queue and a Jira Administrator will make the change if it is compatible with our installation of Jira

Report a problem or a bug

send an email to help@uw.edu

Creates a ticket in the Applications Engineering queue and a Jira Administrator will research the issue

Request a new Jira plug-in

send an email to help@uw.edu

Creates a ticket in the Applications Engineering queue and a Jira Administrator will research the plug-ing to see if it is compatible with UW-IT's version of Jira and if it is a supported plug-in.

Ask a question

send an email to help@uw.edu

A Service Now request will get generated.

  • No labels