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To use this template for your project, click on Tools and choose Copy or Export.

View Template Examples of this template.

Project Name:

Date:

Purpose and scope

Note the portions of the project life cycle and the system or service components covered by the Quality Plan, and any areas not in scope. This plan identifies the set of standards, practices, reviews, checkpoints and other quality improvement methods for the project. 

Quality roles and responsibilities

Modify the following example of roles and responsibilities to fit your project:

The project team is responsible for the level of quality of the project deliverables and will participate in quality reviews and continuous improvement activities. Specific responsibilities regarding quality assurance for this project include:

Role

Quality Assurance Responsibility

Project Sponsor

  • Assure availability of essential project resources to implement identified quality activities.
  • Ensure resolution of quality issues escalated by the Project Manager.

Organization, Division or Unit Management

  • Encourage staff to participate in quality activities.
  • Encourage staff to participate in the continuous improvement of the quality procedures.

Project Manager/Scrum Master

  • Review and approve the quality plan and the quality activities for the project.
  • Include project quality activities in the project plan and work assignments; schedule adequate time for completion.
  • Facilitate resolution of quality issues, escalating as needed.
Product Owner
  • Provide feedback on the quality plan; help determine the quality reviews, metrics and acceptance criteria for this project. 
  • Be a part of the quality reviews (including testing) and provide feedback on the deliverables and the overall process.

All Team Members

  • Provide feedback on the quality plan; help determine the quality reviews, metrics and acceptance criteria for this project. 
  • Be a part of the quality reviews (including testing) and provide feedback on the deliverables and the overall process.

Users, Sponsors, Clients

  • Help determine the test and production readiness acceptance criteria for this project. 
  • Provide feedback on the deliverables and the requirements and testing processes.

Quality Practitioner/Quality Manager

  • Prepare and update the quality plan and coordinate quality reviews and checkpoints. 
  • Provide test and test management support, including monthly status of testing and bugs 
  • Monitor the quality activities for completion and improvements. 
  • Review project processes and artifacts. 
  • Provide project manager with project quality status for communications as described in the project charter

Quality checkpoints and deliverable reviews

Identify the set of checkpoints and reviews for the project, including entry and/or exit criteria, and use measurements against those criteria to make go/no go decisions. Some examples:

Requirements reviews

Architecture checkpoint

Design checkpoint

Security reviews

Code walkthroughs

Testing

Project management and documentation reviews

Production readiness checkpoint 

Project closure review

Standards, practices and guidelines

Identify specific standards and guidelines which will be used to measure deliverable quality. See the Quality Planning Checklist for more examples..

Type of Standard

Standard, practice or guideline to be applied

System configuration management practices

 

Problem reporting and corrective action practices

 

Project management standards and practices / development methodology

 

Documentation standards 
Technical standards 
Security and authentication/authorization standards 
Deployment guidelines 

Metrics

Identify the quality metrics to be used to measure project deliverable quality. See the Quality Planning Checklist for examples.

Other quality activities

Update the plan as needed with additional quality reviews or activities specific to your project or product, such as:

  • Supplier control
  • Tools, techniques, and methodologies
  • Media control
  • Records collection, maintenance, and retention
  • Training
  • Risk management
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