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UW-Groups Delegated Access

To see how to set up UW-Group delegation, please refer to the following article:
How to Set Up Delegate Using UW Groups for NetIDs


Attn: users

If your email is actively used by more than 10 people, such as "", for the people who:

  • Only need to send email and confirm that their email went through (they'll receive a copy of the sent email in their "Sent Items")
  • Are annoyed by notifications on outlook due to sheer volume of email traffic

Follow the "Old Delegate" "Send-As" instructions only, do not follow "Full Access"

Those users can also use this like to open up on as well:

(or follow the steps below under: "Open the shared mailbox in a separate browser window"),open%2C%20and%20then%20click%20Open.

The Core User base (such as the GAs under GCA) who actively monitors that Shared Email account, can follow the instructions under "Shared NetID" or "New Delegate" (they're the same I think?).

Shared NetID / New Delegate


Adding a shared NetID to your Outlook

  1. From Outlook client, click on "File" ribbon located on upper left corner 
  2. Click "Add Account" and enter the shared NetID you want to use
  3. You will then be prompted to the login form like below. Click on Sign in with another account
  4. Then enter your full UW email address in the next page:

  5. Web login will show up – if not, that's okay too. Likely means it's cached in. Make sure to login with their own NetID!

  6. Restart your outlook and you should be good to go!

Note*: After the restart, if you cannot expand the inbox, it'll likely mean they do not have access to the shared email. Make sure to send an email to UW-IT about Full-Access & Send As Permission (refer to this article: Email Delegation and Office 365 AD Integration). If that is not an issue, well. You are on your own, buddy. Outlook Web App (OWA)

Open and use a shared mailbox in Outlook on the web - Microsoft Support

Old Delegate



Full-Access permissions grant you the ability to view the inbox.

Full-Access also always accompanies Send-As. Also, if you Reply to emails directly from the Shared Mailbox, you will be sending as the mailbox address.

Steps for Adding Full-Access Account:

  1. Click the File tab in the top left corner

  2. Click on Account Settings

  3. Navigate to Data Files tab

  4. Double-click on your NetID and navigate to Advanced tab

  5. Un-check Download shared folders. It prevents being able to search additional mailboxes for whatever reason. (Needs verification 12/2021)
    1. (Optional) You can check Download Public Folder Favorites if you wish

  6. Click Add...

  7. Type the email or NetID you were granted Full Access with

  8. Exit with Ok, then Apply. Return to the default screen.

You should see the new email account added.

If you wish to Compose New Emails and send them as the GCAHelp or the shared email account, then follow the Send-As instructions below.


If you have full access, then you'll have this, too. UW-IT doesn't generally allow granting Full-Access without Send-As permissions.

This means you won't be able to add the Mailbox, but you will be able to send emails from GCAHelp.

If you do not have full-access, then you will receive a copy of the sent email in your Sent Items inbox, but rest assured that it will also be present in the gcahelp (or shared email) Sent-Items folder.

Steps for Using Send-As:

  1. Open up a New Email or Reply to an email

  2. Go to the Options tab, and press on the From field to Activate it the field

  3. Once activated, click on From dropdown next to the Send button and select Other E-mail Address...

  4. Type in your shared email address that you have Send-As permission on

After adding this, the address gets saved in the "From" dropdown near the Send button.

You do not need to actually send the email (feel free to send a test message to yourself though, just label it as such). Go ahead and close the window.

Manual Grant Analyst (GA)-specific Account-adding Instructions